Store Policy
At Steps In Unity, we aim to deliver products that uplift, empower, and connect dancers around the world. By shopping with us, you agree to the terms outlined in our store policy below.
Order Processing & Shipping
Processing Time: Orders typically take 2-5 business days to process before shipping.
Shipping Estimates: Standard shipping within the U.S. takes 3-7 business days. Times may vary during holidays or high-demand periods.
Tracking: A tracking number will be provided once your order has shipped. Please allow up to 24 hours for tracking to update.
Returns & Exchanges
If you have any issues with your order, reach out to stepsinunity@gmail.com within 14 days of receiving your item, and we'll do our best to make things right. Items must be unused and in original condition to be eligible for a return.
Order Issues
If your item arrives damaged:
1. Contact us at stepsinunity@gmail.com within 7 days of delivery
2. Include your order number and a photo of the issue
3. We'll respond within 1-2 business days to help resolve the matter
Privacy & Safety Policy
Your privacy is important to us. Here's how we handle your data and ensure your safety when shopping with Steps In Unity:
When you make a purchase, we collect:
-
Your name, email, and shipping address
-
Payment information (securely processed through third-party gateways such as Wix Payments, Stripe, or Amazon)
We may also collect non-identifying analytics to improve the website experience.
Information We Collect
How We Use It
We use your information only for:
-
Processing and shipping an order
-
Providing order confirmations and customer service
-
Occasional updates about new products or offers (if you sign up)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Security
Your payment information is never stored on our servers and is handled through secure, encrypted payment processors. We use industry-standard security protocols to protect your data.
Email Communications
If you subscribe to our newsletter, we promise not to overwhelm your inbox. You can unsubscribe at any time using the link provided in our emails.